8/31/2023 0 Comments Bench bookkeeping jobsI explained upfront I was several years behind on my taxes and was very complicated and didn’t know how to get it done, they said this would be no problem at all. I was told upfront that I would have nearly 24/7 access to an expert who could answer any of my questions. It’s odd because I don’t believe I’ve ever actually gotten to speak with a book keeper as of yet and the Individual I was assigned won’t answer any of my questions, saying they aren’t licensed to provide that information but they can find out or I’ll be able to ask the book keeper & neither of those things ever happened. as if they didn’t share notes or didn’t verify with one another. only to need to spend another 2-3 hours on the phone the next day to confirm it, only to then have the next employee I was passed off to basically needing everything to be reconfirmed as if we hadn’t already been through every last detail with the previous individual. Then when finally was reassigned spent just under 6 hours on the phone going over literally every piece of financial information I had available. The first “book keeper” they set me up with emailed me after his greeting email to inform me he had been let go but had sent it to the wrong person thinking I was one of his established clients, so that was awkward. Spent nearly 2 hours in the phone with them to get set up only to not have anything ever start for two weeks. I’m not sure what I’m paying for honestly & I’m done paying for it. They keep trying to charge me but won’t finish my books or file anything or set me up with a cpa or give advice or even provide any help or general opinions. Was promised several things then told they couldn’t be done. i keep asking questions that aren’t being answered.
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